Frequently Asked Questions
Q1: Are you a manufacturer or trading company? Where is the company located?
A: We are a manufacturer specializing in sheet metal duct machines. Our company is based in Tianjin and Hubei, China.
Q2: How many employees do you have? What is your annual turnover?
A: We have 160 employees, including 20 dedicated to our R&D department. Our annual turnover is approximately 150 million yuan.
Q3: What types of machines can your company manufacture?
A: We manufacture full automatic duct line 5, laser cutting machines, damper line machines, Pittsburgh lock forming machines, flange machines, spiral tube former machines, and more.
Q4: How long have you been in the sheet metal duct machinery industry?
A: We have over 20 years of experience in this market.
Q5: Where are your main markets?
A: Our products are mainly sold in Asia, the Middle East, South Africa, South America, Europe, America, and Australia.
Q6: How many overseas agents or wholesalers do you have?
A: Currently, we work with around 5 international agents.
Q7: Can we request specific packaging methods?
A: Yes, we can follow the packaging method you specify.
Q8: Do you have a warehouse?
A: Yes, our warehouse is located at our factory in Hubei.
Q9: Can you provide quotations for custom products not shown on the website?
A: Yes, please send us your drawing or a reference picture, and we will quote accordingly.
Q10: Do your products support OEM customization?
A: Yes, we support OEM and can customize products to meet your requirements.
Q11: What is your MOQ ?
A: The minimum order quantity is 1 piece.
Q12: Can I get a product catalog?
A: Yes, please contact our business manager and we’ll send the catalog directly to your email.
Q13: Are samples available free of charge?
A: In most cases, yes. We can provide free samples depending on the product type.
Q14: What is the mass production time and delivery time?
A: Typically 30 days, although it may vary depending on the product and production cycle.
Q15: What are your accepted payment terms?
A: We accept FOB, CIF, TT, or L/C.
Q16: What after-sales service do you offer?
A: We provide a 1-year warranty and global door-to-door after-sales service.
